What to expect

All roads and paths are gravel. There is some uneven ground.  Main Street at Sovereign Hill is a gentle slope; however, other areas of the site are quite steep. All roads are accessible by wheelchair, but some visitors could find the gravel surfaces difficult to manage.

The accessible panning zone invites visitors to experience one of our most iconic activities with ease, featuring an elevated gold panning water channel and an accessible pathway.
 

Underground mine tours are accessible for visitors in wheelchairs. Please enquire at the mine office on arrival for bookings.  

Coach rides require visitors to climb several ladder-style steps. 

Parts of Sovereign Hill have wide bluestone gutters between the timber boardwalks and gravel roads. Ramps for crossing the gutters are highlighted on the free visitor map, which is available on entry. Wheelchairs are available free-of-charge. Subject to availability. 

Strollers are available for hire. A small charge applies. Subject to availability.
 

Phone: (03) 5337 1199
Email: [email protected] 
National Relay Service 133 677 and quote 5337 1199

Assistance animals are welcome at Sovereign Hill. However, to ensure the safety and comfort of all visitors and the animals integral to Sovereign Hill's experience, other animals and pets are not allowed on the premises. This includes the Sovereign Hill Outdoor Museum,  Sovereign Hill Hotel, and AURA sound and light spectacular.

Exemptions will apply to:

• Guide dogs for hearing-impaired and vision-impaired visitors;
• Accredited and trained assistance dogs wearing a jacket identifying the dog as a trained assistance dog. These dogs must be secured by a harness or leash and under the control of the owner at all times whilst on Sovereign Hill’s premises). The owner of an assistance dog will be asked to show an appropriate photo ID card identifying him/her as the owner/handler of the assistance dog;
• On-duty working dogs under the control and supervision of on-duty emergency or security services personnel.

Accessible features:

• Two dedicated accessible car parks adjacent to Esmond Terrace
• A permanent access ramp into the building
• Wide access entry door into the building
• Wide corridor to the three accessible rooms (numbers 62, 63 and 65)
• All three rooms offer the same accessible amenities except for Room 63, which also provides a second connecting bedroom for a carer, if required.

Each accessible room has:

• Wide entrance door
• Wide bathroom access door
• Large bathroom for wheelchair access
• Hand and safety rails
• Accessible shower with shower curtain
• Accessible toilet
• Ramped access to private outdoor deck area.

Most dietary requirements are catered for although it is recommended to speak to one of our friendly catering staff when you're onsite.

Gluten-Free Options Available
We offer delicious gluten-free choices for our guest with dietary preferences or sensitivities.
Please inform our team if you have a gluten allergy when dining in The New York Bakery or Prospector Table.

Ask our team for details on how we keep things safe and delicious for everyone.

Communication boards are available at the Front Entrance, Prospectors Table (Cafe), New York Bakery, Sweets Shop, and Photographers. These visual aids are designed to assist with non-verbal ordering and food selection at the counter.