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Privacy Policy

The Sovereign Hill Museums Association (‘Sovereign Hill’) is committed to protecting your right to privacy, especially in regard to personal information. Sovereign Hill is bound by the National Privacy Principles in the Privacy Act 1988 (Cth), as well as other applicable laws and codes affecting your personal information.

1. About this Privacy Policy

This Privacy Policy outlines how Sovereign Hill manages your personal information. It also generally describes the sort of personal information held and for what purposes, and how that information is collected, held, used and disclosed.

This Privacy Policy applies to all your dealings with Sovereign Hill using the Sovereign Hill website (‘Website’), in writing, in person, or over the telephone. Sovereign Hill encourages you to check the Website regularly for any updates to the Privacy Policy.

2. What is ‘personal information’?

The privacy principles which apply under the amended Privacy Act 1988 (Cth) relate to personal information only. Personal information is any information or opinion from which the identity of an individual may be ascertained.

It should be noted that the definition does not extend to employee records and material that is publicly available. Information falling within these categories is not covered by the scope of the legislation.

You will know if Sovereign Hill is collecting personal information from you because you will be requested to provide it. The only exception to this is where someone else provides Sovereign Hill with your personal information. Sovereign Hill cannot prevent a third party from providing Sovereign Hill with your personal information without authority.

When you visit the Website, Sovereign Hill may collect general information that will not personally identify you, such as your internet browser, operating system, date of visit, time of visit, and path taken through the site. This information alone does not identify an individual and Sovereign Hill will not combine it with information that does identify you as an individual. If provides data so Sovereign Hill can produce statistics that are used to analyse and improve the Website. Through this statistical data, Sovereign Hill is able to gain insights and a greater understanding of how people use the Website.

3. How does Sovereign Hill collect and use information?

Sovereign Hill is dedicated to keeping your details private. Any information Sovereign Hill collects in relation to you is kept strictly secured. Sovereign Hill does not pass on/sell/swap any of your personal details with anyone. Sovereign Hill uses this information to identify your orders and to personalise your shopping experience with Sovereign Hill.

Sovereign Hill uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Sovereign Hill only last while you’re browsing the Website. Sovereign Hill does not store persistent cookies on your computer. Cookies also allow Sovereign Hill to give you a more personalised shopping experience by displaying products that interest you throughout the Sovereign Hill product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use the Website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

Sovereign Hill does not keep a record of the IP addresses from which users access the Website except where you have specifically provided Sovereign Hill with information about yourself, in which case Sovereign Hill also records your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows Sovereign Hill to track your order.

In order to conduct Sovereign Hill’s operations, it is necessary for Sovereign Hill to collect certain information. This may include details such as your name, address, date of birth, phone number, fax, email address, and credit card number. This data is essential in order to facilitate the provision of goods and services that you have requested as a customer. Sovereign Hill may subsequently use these contact details to keep you informed about changes, developments and promotions occurring in Sovereign Hill’s business; however, Sovereign Hill respects your right to elect not to receive this material.

Sovereign Hill may also seek on occasion your opinions about Sovereign Hill. Whilst voluntary and in most cases provided anonymously, this information assists Sovereign Hill to ensure a high level of customer service and quality of presentation is maintained.

Sovereign Hill wishes to assure you that information is only collected in circumstances where the individual has consented and where the purpose and implication of providing the details is apparent. It is not Sovereign Hill’s practice to utilise data capturing devices where you may be unaware personal details are being recorded.

4. What security measures ensure your information is protected?

Sovereign Hill administers all information it receives in a strictly confidential manner and as such Sovereign Hill does not sell or pass on your personal information to any other organisation or individual. However, in limited circumstances Sovereign Hill may be required and authorised by law to disclose your personal information.

All information held by Sovereign Hill is maintained in a secure environment and/or disposed of when no longer required for business or legal purposes. Information is protected not simply by physical security measures, but is also subject to limited user access and safe disposal measures.

5. Your sensitive information

Sovereign Hill will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation, or criminal record.

6. Changes to this Privacy Policy

To fully protect your privacy, Sovereign Hill reserves the right to amend this Privacy Policy at any time and for any reason. Sovereign Hill will post the amended terms on the Website as they occur and encourages you to check for updates.

Changes to this Privacy Policy will not have any retrospective effect, and will not alter how Sovereign Hill handles your previously collected personal information.

7. No contract or liability

Nothing contained in this Privacy Policy is intended to create a contract or agreement between Sovereign Hill and any user providing identifiable information in any form.

Sovereign Hill will take all necessary steps to comply with this Privacy Policy; however, to the extent permitted by law, nothing in this Privacy Policy is intended to hold Sovereign Hill liable for any failure to company with this Privacy Policy.

8. Further information

Sovereign Hill is committed to ensuring your personal information is treated in accordance with a strict privacy policy and maintained in an accurate, current form. Sovereign Hill appreciates and encourages your assistance in keeping Sovereign Hill informed about changes to your details. You may request access to your personal information held by Sovereign Hill by contacting Sovereign Hill. At your request Sovereign Hill will provide you with the details of all your personal information Sovereign Hill holds. Should you wish to make a complaint about Sovereign Hill’s handling of personal information, would like to access information held about you by Sovereign Hill, or require any further details about privacy, please contact:

Head of People, Performance & Legal 
Sovereign Hill
39 Magpie Street
Ballarat VIC 3350
Phone: (03) 5337 1100