Information for Sovereign Hill Hotel guests
RMS Cloud Phishing incident
A recent security incident involving RMS Cloud, the third-party booking system used by Sovereign Hill Hotel, has affected a number of accommodation providers and their customers.
This incident does not involve a breach of Sovereign Hill's own systems.
The incident may result in guests receiving fraudulent messages relating to their accommodation bookings.
What to look out for
Guests may receive unexpected emails, text messages or WhatsApp messages relating to past or upcoming accommodation bookings. These messages may ask recipients to click a link, confirm payment details or make an additional payment.
Sovereign Hill Hotel does not contact guests via WhatsApp or request payments through links sent via WhatsApp or unexpected messages.
What you need to do
If you don’t have an upcoming accommodation booking with us there’s nothing you need to do.
If you have an upcoming booking, your booking with Sovereign Hill Hotel remains in place and you can continue looking forward to your stay with us as normal. Just be mindful of any unexpected messages relating to your stay.
If you have further questions, please contact our Hotel team:
Phone: (03) 5337 1159
Email: [email protected]
More information
For the latest information about the incident, visit the official RMS Cloud status page.