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Accessibility at Sovereign Hill

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Accessibility of the Sovereign Hill site

Sovereign Hill is an outdoor museum that re-creates all the action and excitement of Ballarat’s heyday during the great Australian gold rushes of the 1850s!

Sovereign Hill is located on a hillside,and its exhibits represent Ballarat in its earliest days as an 1850s goldfields township. There are several things to be considered before visiting:

• All roads and paths are gravel. There is some uneven ground. 

• Main Street at Sovereign Hill is a gentle slope; however, other areas of the site are quite steep. All roads are accessible by wheelchair, but some visitors could find the gravel surfaces difficult to manage.

• Underground mine tours are accessible for visitors in wheelchairs. Please enquire at the mine office on arrival for bookings. 

• Coach rides require visitors to climb several ladder steps.

• Parts of Sovereign Hill have wide bluestone gutters between the timber boardwalks and gravel roads. Ramps for crossing the gutters are highlighted on the free Wheelchair & Stroller visitor map, which is available on entry.

For further information:
Telephone 03 5337 1199
National Relay Service 133 677 and quote 5337 1199
enquiries@sovereignhill.com.au

Wheelchair & Stroller visitor map

Download as pdf
Wheelchairs available free-of-charge. Subject to availability.
Strollers available for hire. A small charge applies. Subject to availability.

What to expect at Sovereign Hill

Introduction to Sovereign Hill
Introduction to Sovereign Hill - AUSLAN
Sovereign Hill Redcoat Parade
Sovereign Hill Redcoat Parade - AUSLAN
How to Pan for Gold at Sovereign Hill
How to Pan for Gold at Sovereign Hill - AUSLAN
Sovereign Hill’s Sweet Making at Sovereign Hill
Sovereign Hill’s Sweet Making at Sovereign Hill - AUSLAN
Sovereign Hill’s Candle Making Demonstration
Sovereign Hill’s Candle Making Demonstration - AUSLAN

Social Stories

These stories have been developed to assist students on the Autism Spectrum to become more familiar and comfortable with Sovereign Hill before they visit. The stories can be easily adapted to suit individuals. We appreciate any feedback you might have as to how we can improve these stories. education@sovereignhill.com.au

Click on the links

People in Costume
Red Hill Mine Tour
Horses at Sovereign Hill
Blood on the Southern Cross
The Bowling Alley
The Inclined Rail (Paid mine tours)
Where Can I Eat?
Where Can I Go to the Toilet?
Where Will I Sleep?
I See a Trooper
Here Come the Redcoats
Sounds of Sovereign Hill: Music and Guns
Sounds of Sovereign Hill: Machines
Sensory Friendly Access

OpenAccess Tours

For deaf and hearing-impaired visitors, The Secret Chamber underground mine tour and the Gold Pour demonstration are available as an OpenAccess tour using Auslan translation and captions.

We have a small number of iPads available for loan. Please enquire when booking your tour. You can also access this service using your own device.

Simply download the OpenAccess app from the App Store for iPhone/iPod/iPad or from the Google Play store before your visit or when you arrive at Sovereign Hill.

(Complimentary WiFi is available at the Mine Tour booking office.)

For more information visit www.openmi.com.au

Blood on the Southern Cross

Wheelchair accessibility is available for ‘Blood on the Southern Cross’. Please advise staff at time of booking.

Hearing loop for Blood on the Southern Cross
A hearing loop is available for ‘Blood on the Southern Cross’. Please advise staff at time of booking. Hearing loop requires compatible hearing aid with T-Switch to access.

Accessible rooms at Sovereign Hill Hotel

Accessible features:
• 2 dedicated accessible car parks adjacent to Esmond Terrace
• A permanent access ‘ramp’ into the building
• Wide access entry door into the building
• Wide corridor to the 3 accessible rooms - 62, 63 & 65.
• All 3 rooms offer the same accessible amenities except for room 63,which also provides a 2nd connecting bedroom for a carer, if required.

Each accessible room has:
• Wide entrance door
• Wide bathroom access door
• Large bathroom for wheelchair access
• Hand and safety rails
• Accessible shower with shower curtain
• Accessible toilet
• Ramped access to private outdoor deck area.

Dogs at Sovereign Hill

Assistance animals are welcome at Sovereign Hill. However, for the safety and comfort of all Sovereign Hill’s patrons and the animals on-site as part of Sovereign Hill’s interpretation of goldfields life, other dogs are not permitted on Sovereign Hill’s premises. This includes the Sovereign Hill Outdoor Museum, the Gold Museum, Sovereign Hill Hotel, Narmbool and ‘Blood on the Southern Cross’.

Exemptions will apply to:

a.  guide dogs for hearing-impaired and vision-impaired visitors;

b.  accredited and trained assistance dogs wearing a jacket identifying the dog as a trained assistance dog. These dogs must be secured by a harness or leash and under the control of the owner at all times whilst on Sovereign Hill’s premises). The owner of an assistance dog will be asked to show an appropriate photo ID card identifying him/her as the owner/handler of the assistance dog;

c.  on-duty working dogs under the control and supervision of on-duty emergency or security services personnel.

Click here for more information and alternative options for visitors with dogs.

Concession

Concession - cards accepted; *Pensioner Concession, *Health Care, *Seniors, NZ SuperGold, Australian Student ID card, ISIC Intl Student Card. *Australian Government Cards only.

Companion Card - entitles a companion attending with the card holder free of charge entry.

Carer’s Card - the carer is entitled to a concession price ticket.

Lost Child Wristband

Parents and carers who are concerned that a child may get lost at Sovereign Hill are invited to obtain a free ‘Lost Child Wristband’ from the Entrance or the Sovereign Hill Post Office (Map 16).

Simply write the child’s name and your mobile phone number on the inside of the band and secure it to the child’s wrist, allowing room for our staff to access the details if required.

During school holidays, wristbands will also be available from the Information Desk on Main Street.