Visitor Services

Visitor Services

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Sovereign Hill is a recreated goldfields township representing life in Ballarat during

the 1850s. However, our customer service is focused very much on the 21st century!

 

Our 25-hectare site offers a range of visitor facilities for everyone and includes facilities for visitors with special needs. We have several parenting rooms, disability toilets, two automatic teller machines, a drinking fountains, a working Post Office, film supplies, wheelchairs free-of-charge and a hire service for strollers.

Sovereign Hill provides a range of foreign language maps that are available in our Entrance. We have also implemented a foreign language service for our evening sound-and-light show, ‘Blood on the Southern Cross’. For enquiries about our foreign language service, telephone 61 3 5337 1199 (international) or 03 5337 1199 (within Australia).

Dogs at Sovereign Hill

From January 1st, 2007, it is the Association’s policy that dogs will not be permitted on Sovereign Hill’s premises. This includes all areas within our boundaries.
Exemptions will apply to:
a) guide dogs for hearing-impaired and vision-impaired visitors, assistance dogs for patrons in a wheelchair;
b) on-duty working dogs under the control and supervision of on-duty emergency or security services personnel;
c) dogs engaged in a performance program approved by the CEO, Deputy CEO and Museums Director, or Chief Warden, and under the control of a handler at all times during performance and kennelled at non-performance times, and moved around on-site on a lead attached to the dog and held by the handler.

If you are planning to visit Sovereign Hill and ‘Fido’ is with you, here is a list of alternative accommodation where he can relax while you visit.

Where to Eat

The New York Bakery, in Main Street, is a family-style restaurant seating up to 150. The Bakery offers tasty, wholesome snacks, morning and afternoon teas and main meals.

The United States Hotel Dining Room offers a delicious à la carte lunch menu and seats up to 40.

The New York Bakery and the United States Hotel Dining Room are both fully licensed.

The Hope Bakery, on Main Street, is the place to go for delicious pies, pasties and cakes baked in a wood-fired Scotch oven. Be sure to try their special lines, including Christmas Puddings and Hot Cross Buns, at festive seasons.

A new restaurant and café facility is now under construction and will open late in 2010.

No Smoking

Smoking is not permitted within Sovereign Hill and Gold Museum premises. Visitors may smoke in car parks only.

Alternatives for Visitors with Dogs

The following kennels are near Sovereign Hill.

1. Eureka Boarding Kennels & Cattery
Eureka St, Ballarat (approximately 5kms off Main Rd turnoff)
Ph. 5334 7208
2. Ballarat Boarding Kennels & Cattery
1050 Glenelg Highway, Smythes Creek
Ph. 5342 4200
3. The Dazzlin’ Doggie Country Village
Old Melbourne Rd, Ballarat
Ph. 5334 7455
4. Doggie Motel, Ballarat (8km west of Arch of Victory)
Ph. 5344 8238
5. Covaine Boarding Kennels & Cattery
Settlement Rd, Ballan
Ph. 5368 1788