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Visitor Services

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Although Sovereign Hill tells the story of Ballarat during the great gold rushes of the 1850s, our customer service is focused very much on the 21st century! We have several parenting rooms, disability toilets, two automatic teller machines, a drinking fountain, a working Post Office, film supplies, wheelchairs free-of-charge and a hire service for strollers.

Sovereign Hill provides a range of foreign language maps that are available in our Entrance. For enquiries about our foreign language service, telephone 61 3 5337 1199 (international) or 03 5337 1199 (within Australia).


Where to Eat

The New York Bakery, in Main Street, is a family-style restaurant seating up to 150. The Bakery offers tasty, wholesome snacks, morning and afternoon teas and main meals.

The United States Hotel Dining Room offers a delicious à la carte lunch menu and seats up to 40.

The New York Bakery and the United States Hotel Dining Room are both fully licensed.

The Hope Bakery, on Main Street, is the place to go for delicious pies, pasties and cakes baked in a wood-fired Scotch oven. Be sure to try their special lines, including Christmas Puddings and Hot Cross Buns, at festive seasons.

The Sovereign Hill Café offers hot and cold meals to suit a variety of tastes and dietary requirements, plus baguettes, wraps, sandwiches, cakes, confectionery and hot and cold drinks. It is fully licensed. Take away, dine indoors or relax on the deck overlooking the lake.

No Smoking

Smoking is not permitted within Sovereign Hill and Gold Museum premises. Visitors may smoke in car parks only

Dogs at Sovereign Hill

For the safety and comfort of all Sovereign Hill’s patrons and the animals on site as part of Sovereign Hill’s interpretation of goldfields life, dogs are not permitted on Sovereign Hill’s premises. This includes the Sovereign Hill Outdoor Museum, the Gold Museum, Sovereign Hill Hotel, Narmbool and Lamplight Tours.

Exemptions will apply to:

a) guide dogs for hearing-impaired and vision-impaired visitors;

b) accredited and trained assistance dogs wearing a jacket identifying the dog as a trained assistance dog and secured by a harness or leash and under the control of the owner at all times whilst on Sovereign Hill’s premises; the owner of an assistance dog will be asked to show an appropriate photo ID card identifying they are the owner/handler of the assistance dog;

c) on-duty working dogs under the control and supervision of on-duty emergency or security services personnel; and

d) dogs engaged in an approved performance program and under the control of a handler at all times during performance, kennelled at non-performance times, and moved around on-site on a lead attached to the dog and held by the handler.

If you are planning to visit Sovereign Hill and ‘Fido’ is with you, here is a list of alternative accommodation where he or she can relax while you visit.


Alternatives for Visitors with Dogs

The following kennels are near Sovereign Hill.

1. Eureka Boarding Kennels & Cattery
Eureka St, Ballarat (approximately 5kms off Main Rd turnoff)
Ph. 5334 7208

2. Ballarat Boarding Kennels & Cattery
1050 Glenelg Highway, Smythes Creek
Ph. 5342 4200

3. The Dazzlin’ Doggie Country Village
Old Melbourne Rd, Ballarat
Ph. 5334 7455

4. Doggie Motel, Ballarat (8km west of Arch of Victory)
Ph. 5344 8238

5. Covaine Boarding Kennels & Cattery
Settlement Rd, Ballan
Ph. 5368 1788